ICEP Frequently Asked Questions
Need help? Here are the answers to the questions Crossbow students most frequently ask.
pay only when you pass, unlimited exam attempts
Price and Payment
How much does this course cost?
Each state sets its own price. Go to your state's course to see the course fee.
Is it safe to enter my credit card information online?
You can enter your credit card information online with confidence on our secure server. This charge will appear on your credit card statement as “Safety Courses 18008302268.”
Taking the Course
Do you need ICEP Crossbow education?
Crossbow education is not required everywhere. Please check with your state to find out if you need education.
How long will it take to complete the course?
Typically it takes about 1-2 hours to go through the online course, excluding any quizzes and/or exams and re-studying that you may choose to do.
Do I have to complete the course all at once?
You may complete the course at your own pace. The course can be completed in one sitting or completed a little at a time over several days.
What is the minimum age to take this online course?
There is no minimum age requirement to take this online course.
Do I have to be a resident to take the Other States and Countries Crossbow Ed Course?
There is no residential requirement to take this online course.
Course Approval and Acceptance
Is the Other States and Countries Crossbow Ed Course approved by the International Crossbow Education Program?
The Other States and Countries Crossbow Ed Course is approved and accepted by the International Crossbow Education Program.
Quizzes and/or Exams
I failed a unit quiz. Have I failed the course?
If you fail a unit quiz, you can take it again until you pass. You must score at least 70% on the unit quizzes to pass.
Do I have to take an online exam?
The Final Exam is the exam you take at the end of the online course. You must score at least 80% on the exam to pass. You have unlimited attempts to pass the exam. If you don’t complete the exam in one session, don’t worry. When you log in later, you will be taken to the first unanswered question of the exam.
How do I get my ICEP Crossbow Education Certificate?
1. Study and pass the online course.
Study and pass the $30.00 course. Throughout the Other States and Countries Crossbow Ed Course, you’ll be tested on what you’ve learned.
2. Print your Course Completion Certificate.
After successfully completing the online course, you’ll be able to immediately print out your Course Completion Certificate.
3. Get ready to go crossbow hunting!
The Course Completion Certificate is not the same thing as a hunting or crossbow license or permit. Once you have your course certificate, you're ready to purchase a crossbow license or permit in states or provinces that require crossbow education.
Is there anything else I must do to be certified?
Once you have completed all 3 steps for certification, you’re ready to go crossbow hunting.
About Your Certification
What is the proof of online course completion?
Once you pass and pay for the online course, you will be able to immediately print out the Crossbow Education Certificate. This is your proof of online course completion, and it serves as your permanent certificate.
Replacement of Lost or Damaged Documents
How do I replace my ICEP online course completion document if I’ve lost it or it has been damaged?
To replace a lost or destroyed proof of course completion document, log in to the course and print a new one.
Username and Password
Where do I change my user information?
If you need to update your profile information or change your password, click on your username in the navigation bar at the top of the web page in the course. Re-submit your revised information using the form provided.
How do I reset my password?
If you forget your password, you can reset it from the Forgot Your Password page. You will need to enter your username and the email from your profile, and an email containing the link to reset your password will be sent. There is also a link to the Forgot Your Password? page on the Log In page for your convenience.
Will I lose everything if I log out?
When you log out, your progress is recorded so that when you log in again, you can pick up where you left off. When logging back in, you will be taken to the Course Contents page where you can see the progress you have made. You can click on a link for the last page viewed to go back to that part of the course.
How many times may I log in and out?
You may log in and out as many times as you wish. Your progress is monitored and saved.
What’s required to play the videos in the course?
Our course videos should play in all browsers. If a video is not showing up, your browser may require Adobe Flash to play them. You can download the Flash plugin for your browser at Adobe’s site.
If you are still having trouble, you might be able to find help at Vimeo’s FAQs. (Vimeo is the video player used in the course.)
What does the message “Your session has expired due to inactivity” mean?
If you have not been active within the course for more than 15 minutes, you will automatically be logged out of your session. A notice stating, “Your session has expired due to inactivity” will appear at the top of the course. Log back in, and you can continue interacting with the course. Your progress will have been recorded, and you should be able to continue where you left off in the course.
What happens if I get disconnected from the Internet?
If you are disconnected from the Internet, simply log back in and pick up where you left off. Your progress will be saved.
How can I contact customer support, if I have a question that isn’t covered here?
You may call us at 1-800-830-2268 to speak with a customer service representative, 9:00 a.m. to midnight EST, seven days a week.
International Crossbow Education Program
14086 Proton Road
Dallas, TX 75244